DELIVERY AND RETURNS POLICY
DELIVERY
Standard Delivery: The cost is £4.95 per delivery address to the UK mainland. We dispatch orders Monday to Friday. Please allow 5 working days for your delivery. If for any reason an item is out of stock, we will let you know immediately with an expected due date. You will have the option to cancel your order.
Heavy Items: The cost for bulky or heavy items is £8.95. Delivery is free for orders over £50.00. We have ensured that heavy items are noted on the product description page.
Express or Next Day Delivery. If you need a special or urgent delivery service then please call us and we will do our best to provide you with the best postal option. Please contact us before 12pm in order to request this service so that we can guarantee delivery. Unfortunately we cannot provide this service on larger items.
Bespoke Delivery We can also provide a personal delivery and assembly service. This service includes an agreed date and time slot. Assembly of the product is in a specified room in your house and removal of all packaging. Please give us a call and we will be happy to provide you with a quote.
Overseas: We are more than happy to provide a service to overseas customers the system will calculate your costs if you are ordering for delivery to Europe. As a rough guide clothing to Europe is approx. £8.95.
We can deliver worldwide on most products exclduing heavy furniture items, so please email us at info@nubie.co.uk and we will be happy to provide a quote for shipping.
RETURNS
At Nubie our return policy is simple. If you aren’t happy, we aren’t happy. We have a 100% Satisfaction Guarantee. If you or your little one is not completely satisfied with your purchase it may be returned within 14 days for a complete refund, to the same credit card it was purchased on, less the shipping charges. Up to 30 days we will gladly issue a store credit or exchange. Store credits are valid for 12 months from date of issuance.
Delivery charges will apply to exchanges. Unfortunately we cannot accept returns or exchanges on merchandise that was purchased on sale, special orders or large furniture items unless faulty. Returned merchandise must be in the condition sold (unused and new) with original packaging and tags intact. We regret that we cannot accept returns or exchanges for goods that are not in perfect condition.
MAKING A RETURN / EXCHANGE
All returns must be approved by Nubie. In the event of a return, please contact us via email to customerservices@nubie.co.uk with the word RETURN or EXCHANGE in the subject. If you require an exchange, please state the colour and/or size that you require.
Please make sure that your return is well packed (we strongly advise that you use the packaging the products arrived in) and insured for its full value and ask your post office for proof of postage (this is free of charge) as unfortunately we cannot be responsible for lost or damaged returns.
Please note that we do not refund any delivery charges for returned items. We will only refund your postage costs if you are returning an item that is either deemed to be faulty or if we have mistakenly sent you the incorrect item.
Damage/defect claims must be made within 5 days of package arrival. Please inspect your purchases immediately upon receipt as no claims can be honored after 5 days. Contact us for a return authorisation on damaged items and we will process a claim or issue replacement. In the event of damage caused by shipping, the delivery company may require an inspection, so please retain all packing materials.
Please send your return or exchange to:
Nubie Ltd, Unit 1, North Lodge, Newick, East Sussex, BN8 4LY
Telephone 0800 999 2101
Seven day cooling off period
In addition to our returns policy, under the Distance Selling Regulations, you have 7 working days (beginning the day after receipt) to cancel your purchase. In this case, we provide a full refund on the goods, less relevant delivery charges, but you must return the cancelled items at your own cost. Your statutory rights are not affected by our returns policy.
