MAKING A RETURN / EXCHANGE
All returns must be approved by Nubie. In the event of a return, please contact us via email to email@example.com with the word RETURN or EXCHANGE in the subject. If you require an exchange, please state the colour and/or size that you require.
Please make sure that your return is well packed (we strongly advise that you use the packaging the products arrived in) and insured for its full value and ask your post office for proof of postage (this is free of charge) as unfortunately we cannot be responsible for lost or damaged returns.
Please note that we do not refund any delivery charges for returned items. We will only refund your postage costs if you are returning an item that is either deemed to be faulty or if we have mistakenly sent you the incorrect item.
Damage/defect claims must be brought to our attention within 5 days of package arrival. Please inspect your purchases immediately upon receipt as no claims can be honored after 5 days. Contact us for a return authorisation on damaged items and we will process a claim or issue replacement. In the event of damage caused by shipping, the delivery company may require an inspection, so please retain all packing materials.
Please send your return or exchange to:
Nubie Ltd, The Stable, Frick Farm, Station Road, Chailey, Sussex, BN8 4HE
Telephone 01825 724160
Seven day cooling off period
In addition to our returns policy, under the Distance Selling Regulations, you have 7 working days (beginning the day after receipt) to cancel your purchase. In this case, we provide a full refund on the goods, less relevant delivery charges, but you must return the cancelled items at your own cost. Your statutory rights are not affected by our returns policy.