- Providing and managing your purchase, its acquisition and delivery to you and if relevant its installation.
- Supplying our products and services to you. Your personal details are required in order for us to undertake what we have promised you.
- Communicating with you. This may include responding to emails or calls from you.
- Supplying you with information by email, telephone and post about the order or enquiry that you have asked us to provide.
Information about new products, prices and services
With your permission and/or where permitted by law, we may also use your email address and other personal data to tell you about new products, prices and services or to send you news letters. We might contact you by email, social media, telephone, or post with information, news, and offers on our products and services. This could be where you have opted in for information from us. Note that you can unsubscribe or opt-out at any time by emailing us at firstname.lastname@example.org or select the unsubscribe link at the bottom of our emails.
You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data is likely to be kept for 10 years so we can comply with our legal and contractual obligations (for example VAT records).
How and Where Do You Store or Transfer My Personal Data?
We will normally store your personal data within the systems that support our business. Mostly that will be in the UK or the EU. Such data is covered by the GDPR laws.
The key processes where data is stored and processed by Nubie are as follows:
Website: We are a small company and pay a specialist to run the Nubie web site. All the data you input to the web site is stored securely in the EU. Data backups of the website which prevent data from being lost if there is a computer failure are also stored in the EU.
Newsletters: We do not give any of your data to third parties for marketing purposes. All the emails and/or mail shots you would receive from Nubie originate from the Nubie office in Sussex. We use the world’s leading specialist software packages to distribute our email newsletters called ‘Mail-Chimp’. Your email address only is stored on their website. Mail-Chimp does not receive any other items of your personal data from Nubie such as name, address etc.
Financial and Payments data: When you pay for items directly on the Nubie website, your bank or credit card details are routed to the banking system via Sagepay software. Sage is the leading payments system used by many of the biggest on-line businesses in the UK. Sagepay holds data in the UK. If you make a payment using PayPal then that USA based company stores your payment data.
Development system: We use randomised customer data in our systems development processes to test that our systems are working correctly. This data is held in the EU but would not allow a specific customer to be identified.
Do You Share My Personal Data?
Generally speaking Nubie does not share data with third parties. The only exceptions are when sharing is essential for us to supply you with what has been promised. For example if we are delivering to your house we will tell the delivery company your name and address. Similarly if we are installing furniture, the installers will need your name and address to be able to visit your property.
If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.
We do not share or sell your data for marketing purposes. Emails about Nubie are managed by Nubie itself in Sussex and are only sent to those of our customers who have opted in.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us. We will supply details of your personal data and a copy of it (where any such personal data exists). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Paragraph 12.